My husband and I are beyond grateful for Dr. Acacio and his team. His team, is extremely sweet and helpful. The moment we began my FET process, everyone made us feel comfortable. Starting this process with this team felt right the moment we spoke to Dr. Acacio. I love his optimism and his way of easing my nerves with his sense of humor. My husband and I appreciate him for going into detail with every part of the process, every ultrasound. Thank you all for this wonderful experience!
The below was written by my wife, she was far more kind than I would have been. We are posting this to hopefully save someone else the heartache we endured.I dont typically write poor reviews but I hope to prevent even one person from experiencing the grief that comes from working with this office. I have been wanting to write this review for quite some time but I needed processing time after our experience. First off I want to say that the nursing staff at the time of our treatment (2021-2022) with Dr. Acacio was completely kind and compassionate. Unfortunately, the nursing staff was the only positive part of our experience.We went through two egg retrievals and one failed transfer at this office. Our experience felt like we were just a number and my personal experience felt like I was cattle at a factory farm. This office did not go off of my personal cycle and forced my body via birth control pills (which suppresses ovarian function!! Why would a fertility clinic do this?) to adjust to their group cycling (i.e., all of Dr. Acacios patients egg retrievals, transfers, etc. are completed on the same days/week). At the time, I was so new to IVF that I did not understand how detrimental this would be to our outcomes. For me, this was not a positive experience because I am extremely sensitive to medication and so my body felt like it was over responsive to all the hormones and making my cycle adjust to a timeline outside of my normal cycle. My guess is most peoples bodies dont react well to this process and likely have to do multiple rounds of IVF at this office.The follicle count appointments where I was seen by the nurses were much better than the appointments I was seen by Dr. Acacio as I felt like he was physically rough with my body when he was using the speculum/ultrasound wand. My recovery after both of the egg retrievals performed by Dr. Acacio was so painful and took significantly longer to feel normal than what I was told to expect---after switching doctors and undergoing two more egg retrievals with a different fertility clinic I had a typical recovery and because of this I really believe my recovery experience with Dr. Acacio was due to how rough he was with my body.In addition to all of that, whenever my husband and I were waiting for results, we were sent EMAILS instead of calls with the most devastating information (unsuccessful results etc.). When we confronted Dr. Acacio about being upset that the office couldnt call us with horrible news, we were told that due to the number of patients they have (see factory farm comment) that it was not possible to call us with results--fast forward to our first egg retrieval with our new Dr. at an equally busy fertility clinic who called us from his family vacation in Italy to review results with us.Lastly, we only had two viable embryos make it during our time with Dr. Acacio and being desperate to have multiple children we decided to transfer both embryos at the same time with the hopes of twins. Dr. Acacio was fully on board with this plan. The transfer failed and we lost both embryos which was unbearably devastating but on top of that I have a medical condition that gets exacerbated by pregnancy, which I didnt fully understand at the time. When we asked our current Dr. if we could try for twins, he said absolutely not because it would put my life at risk. Had I understood that when working with Dr. Acacio, I would have never tried for twins.We are so grateful that we left this office and moved to a fertility clinic that made our wellbeing, health, and feelings a priority. This was not our experience with Dr. Acacio. Choosing to go with Dr. Acacio first, delayed our parenting journey and added mental, physical, emotional stress for us, and the amount of grief we experienced was far more than we could have anticipated.
I can’t thank the Acacio Fertility team enough for all they have done for my husband and I in beginning and now expanding our family. They are the reason we are blessed with our son, now 17 months, and pregnant with our other little one. The care and concern that the entire team brings forth is incredible. Those going through IVF understand the stress, anxiety and uncertainty that goes along with it, and I can’t thank Dr. Acacio and his team enough for the love they have shared throughout our journey.
I’ve had a really positive experience here. Dr Acacio and the team are very thorough and down to earth
Acacio Fertility has been so good to us. We have a little boy turning 2 with one little girl on the way. All though it was not an easy road for us, Acacio Fertility Team was always there for us. I really appreciated the positivity and optimism they showed through each transfer. The medication (shots) definitely start taking a toll on you after the 6th week or so and it is an emotional rollercoaster. The Acacio staff has aways been encouraging and always told me to call if I needed anything at all. I also appreciate Dr. Acacios calm demeanor during the transfers and especially the ultrasounds as you dont know what the outcome is going to be. He explains everything thoroughly before you even need to ask the questions and good or bad outcome he handles the situation nicely. I would recommend Acacio Fertility without hesitation, we are so grateful to have a growing family now! Our lives have been changed forever!Thank you Acacio Fertility!
After two years of unexplained infertility we were referred to Dr. Acacio. After our first consultation I knew he was the doctor for us. He knew exactly what to do and how to help us. Not only is Dr. Acacio amazing, but so is his staff. Every one of the nurses is so willing to help and so sweet. Now I am proud to say after our first round of IVF and frozen transfer we are pregnant with twins!!!!! I cannot thanks Dr. Acacio and his team enough!! If anyone is looking for a great, hands on team this is the place for you!
I was very impressed with the Acacio Fertility Center. The staff and Doctor work like a well oiled machine to provide excellent care and service. They always call back the same day when a patient calls with questions. The fact that the Clinical Manager is available 24 hours a day is so comforting. The staff works so hard, they truly and sincerely care about the patients. Dr. Acacio is so knowledgeable and he has built a very successful practice because of the results he produces.
So thankful every day that we found Dr. Acacio and his team. We could not have asked for a more caring doctor or group of nurses. Our embryologist treated our embabies as if they were his own. And when you learn that multiple members of the team have gone through IVF and have been successful- you know you are in good hands and that they will walk with you every step of the way! We received the absolute highest level of care and support from everyone in the office! Thanks to Dr. Acacio and his incredible team, our dreams of becoming parents have come true!
I have nothing but the most amazing things to say about this Center, when I started my IVF journey I had visited three places and none of them stacked up to the amazing staff and genuine attitudes of this faculty.Every step of the way all the staff was courteous and nice and everyone was so helpful! Dr. Acacio was amazing and Mark the embryologist is by far the best. I was lucky enough to get pregnant on the first try. But i do feel my success rate was higher because of the quality of staff. From Corina and Maria, to billing with Julie and Lisa, Silva Heather and all the nurses are super amazing and the most amazing is Mark and Dr. Acacio!Thank you to this staff they made our dreams come true!!
I have referred a number of friends and acquaintances to Acacio Fertility Center, including one of my own employees. The feedback I have gotten from them is uniformly the same: Dr. Acacio is very caring and super knowledgeable, the staff operates like a well oiled machine and all of the patient coordinators who work with Sylvia Parrett, R.N. are amazing. I know a number of IVF doctors, and there is simply no one else that comes even close. I will only ever refer the people I care about to Dr. Acacio and AFC.
My IVF journey has been one of the hardest things Ive ever had to do in my life- from the lows of receiving the worst news a woman can hear, to the highs of finally hearing a little heartbeat =). My husband and I are grateful that our partners on this long and challenging journey have been Dr. Brian Acacio and his professional and empathetic team. Over the course of 4 (yes, FOUR!) IVF cycles, Dr. Acacio and his team were there every step of the way- from listening to our story and our goals, advising us on every medication and how to administer them, explaining exactly what our fees covered, consulting after each cycle and explaining our options/next steps, answering the phone in the middle of the night to address my concerns about my medications, going out of their way to streamline our appointments, being patient with my many questions, and most of all, making us feel like family. I didnt realize how important that would become until we received both bad and good news- Ill never forgot how empathetic Sylvia (one of the most skilled, kind nurses EVER) was when she delivered bad news. Nor will I ever forget how Tina (another amazing nurse) called with good news on speaker phone with almost the entire staff behind her to share in the excitement of finally giving us good news =).Of course there were times my husband and I felt lost and hopeless, especially after our third cycle. We decided to consult with another well known, local IVF doctor and in hindsight, that was one of the smartest things we did. Beginning with the front office staff and then meeting the doctor, we felt more like a number than a patient. Thus, our experience with this second IVF facility helped us not only decide to stay with Dr. Acacio and his team, but also reaffirmed our gut feeling that that was the best decision for us.Dr. Acacio, Sylvia, Kate, Julie, Sandra, Mark, Wendy, Casey, Liz, Tina, Noreen- thank you thank you thank you all so much for understanding that this is a very personal journey and everything that you have done for us!!
This marks my 6th year being a patient at Acacio Fertility Center. Over the years, through the ups and downs of infertility, what kept us coming back was the warmth and care, professionalism, and dedication of the staff and doctors. After four IUI’s, we moved onto IVF, which resulted in our 4 year old daughter. Fast forward to today, we are pregnant again after our second egg retrieval. We never gave up on our dream of growing our family and we are forever grateful to Dr. Acacio and his entire staff for making our dream a reality. You are in good hands at their facility. We couldn’t be more happy with where our journey has led us. Great job everyone! You are making people’s dreams come true.
Please check other reviews, and you are going to notice that they all match. First day you go its all like wow, you get to meet Dr. Acacio, and the staff are friendly (just to make it clear, the staff were always friendly but wont reply your emails until 10 or more days later and sometimes never) After that, everything will go downhill. You will never see the Dr. again. He will send his Residents, which by the way have no clue of where is what. One time, one of them could not find one of my ovary, she had to call a lady named Sylvia. Sylvia, I kind of feel bad for the lady, she should have Dr. Acacios salary. She is always so busy and doing his work. There is a lack of communication between emails and calls. I dont know if they keep a chart of your profile, but nobody seems to read it because every time you call or go for appointment they seem lost of what they did on previous appointments. My husband and I got so scared thinking that this lack of communication and careless would cause us to ended up having somebody elses baby. They take forever on the replies and giving you information that my husband always jokes saying that if we ever get pregnant, they will let us know when we deliver the baby. This place is horrible. Dr. Acacio is just a joke.
I drove with my daughter from Arizona for treatment because my daughter did her research and heard he was so good. Sh did the treatment and her treatment was successful. We all could not be happier. Thanks again from grandma to Dr. Acacio and his terrific staff.
World class at making families happy. This is the only place to go for your fertility treatment. Brian is highly professional also has a down to earth approach.
Ive worked closely with the team at Acacio Fertility and they have always been professional, responsive, and caring.
Horrible experience