AFC Urgent Care Cypress

I was very sick when I came in and had tested positive for Covid with a home test. I was having trouble breathing and the whole office team treated me with dignity and kindness and showed genuine concern… my provider was fabulous..she also diagnosed a terrible sinus infection too ..she assessed confirmed and treated me effectively and appropriately

I had a non emergency medical event and made an appointment online the evening before. I was seen shortly after my arrival. The booking process and appointment were both quick and efficient. My prescriptions were sent through to my pharmacy and I am starting to feel better. Thank you AFC!

I was traveling for work, and had a severe allergic reaction to something. I found this urgent care clinic, and they were so so nice! It was very easy to get in and be seen right away, the nurse was very nice, and the doctor was very thorough and Quick. I was treated and sent on my way very fast. I was given the medication’s I needed and they worked right away, allowing me to continue my business trip instead of ending it early. I would highly recommend this urgent care clinic!

Well, I thought my husband got decent care initially, and then the problems began. The provider called in a very expensive prescription that was not covered by our insurance. The pharmacy attempted to reach them to recommend a substitute generic that would have been covered. They never modified the prescription. We called their offices too. They would not respond to us. So even though the provider said we should start this prescription immediately, we never got it as the brand name, non-covered drug was nearly $2000. Very disappointing that patient care was compromised in that way. And then, it got better when the insurance company declined the claim, even though we had looked up the clinic as being in-network prior to our visit. Well, the provider we saw was not in network, so happy surprise bill- not like we got to select a provider after we walked in the door. We fought it and won with the insurance company. However, I attempted to contact the AFC office repeatedly to seek their help in resolving. They gave me the runaround, couldnt get past a receptionist or a foreign call center. Then they asked I send an email, which I did and they never responded to. So, zero stars on that. I even told them I wanted to have a chance to talk to them before I wrote this in a review.All told, we wont go back here again based on these numerous service failures I mention.

Prompt, efficient and knowledgeable. No frills, but I wouldn’t expect this of a walk-in clinic. Everyone was friendly, polite and accommodating. Would use them again!

In the exam room the first medical assistant I me was great. After getting the results of my tests the PA said I needed two prescriptions. That is when the problem began. The prescriptions were not sent to the pharmacy. I called and got some guy told me they were over the counter medications. I told him AFC said they were supposed to be called in. Very rudely indicated he would get them called in. I would have liked getting them called in the day before to help me recover quicker.

Great service and staff! I love that this urgent care gets you in and out... even when they are short staffed! The staff is incredibly nice! Thank you AFC for taking care of my family!

My family has been to AFC routinely over the last couple of years. It used to be great, but the last two visits were not. I noticed the rooms are no longer clean, like the floor is never swept. That is a red flag in a place you expect cleanliness and sanitation. My last visit, I had an appointment at 8:00, but they did not open the doors until almost 8:10. Then I waited in the waiting room until 8:30. The PA was good overall, and I felt my health concerns were addressed. However, I needed prescriptions, and I confirmed the pharmacy on my paperwork and with the PA before I left. They sent the prescriptions to a random pharmacy Ive never been to. I called AFC three times over an hour as a I waited at HEB (while sick) for them to call in my prescriptions. Finally, the HEB pharmacist called AFC directly and requested my prescriptions, and AFC acted like they had no idea what she was talking about. I will not be returning to AFC and no longer recommend them.

Great care and very friendly.Saw me the first time fir me toseek care there. Dr Hasan was good and professional, as well as the staff.

I made an appointment today for my child. Got there and was taken back within 10min. They dont put the paper down on the tables and this one was covered with white flecks and hair, so I told my child not to sit down. The tech went and got some spray and wiped it down. She asked had he been tested for anything and I said no and I described the symptoms. She asked if I wanted her to do the test and I said yes, because I suspected it was not any of those. The tech tested for covid and flu. The doctor or med guy came in, asked was anybody else sick at home, and listen to his chest. Told me he thinks his bronchitis and he would send to prescriptions and attach a doctors note...He was literally in there 3 minutes. I had to ask the results of the other test, and he was like oh yeah I forgot to tell you when I came in, theyre negative. Wasnt crowded or anything, he just wanted to rush through and go back to what he was doing I suppose. We have had other doctors there, a female in particular who was friendly and took her time. This guy just did not. But it was the fastest trip to the doctor Ive ever had...

I wont recommend this place. I had such a bad experience. First ,the nurse practitioner didnt send a request to my pharmacy for the medicine l supposed to have . He forgot!!! . When I called the office, they were closed. The next day, when I called, the receptionist was not helpful at all. She hung up the phone, telling me HAVE A NICEDAY. I went to the office after that. Another nurse saw me and prescribed a medicine. She was nice, but when l was in the pharmacy to pick it up , they sent the request to the wrong pharmacy. This urgent care facility is not serious giving the service.

My experience was excellent from receptionist at check-in to the doctors and x-ray technicians took great care of me and make sure all my needs were met along with follow up care. Please come in the staff job well done.

Brought my son in because he was struggling with bad throat pain. He was seen quickly and the ALL the staff, from the funny assistant with the red hair to Michelle, were awesome! Will definitely come back!(hopefully not soon though)

Jacari, Melanie, and Becky are amazing. They were able to give insurance and scheduling guidance that was very helpful during my son’s time of need. The PA was also amazing. All of them were thorough, friendly, and kind with their services!Thanks so much!

The employees demonstrated exceptional competence and efficiency. I experienced an expeditious and seamless process. I genuinely value their utmost professionalism and the ease with which they created a comfortable environment for me.

They are always timely and the dr thorough.... can fill out everything on line ahead so its faster in the office. Happy both times we have been here.

It is clean, the personnel are professional, the nurses are nice, be prepared for waiting time depending how many people are in the place.

Welcoming facility. The staff was polite and prompt with checking my son and I in. PA Christian was awesome. My son suffered an injury playing basketball which required him to get internal and external sutures. It was around 7pm on a Sunday. AFC was opened which helped me to avoid going to the ER and having to deal with a long wait time. PA Christian made my son feel comfortable (which he was nervous about getting injections to numb the area for the procedure) Her technique was immaculate. She also provided great tips to keep minimum scarring. Thank you again!!!!!!!!

Excellent patient service. The staff was awesome. The only thing that was confusing was the report with Doctors note. I think some of the data was defaulted and did not match my situation. Over all I would definitely recommend this place.

Do not go here, this place is a scam! Before I saw the NP, I asked the front desk, how much will this visit cost. They LIED and said it was covered by my insurance, only to receive a bill for $181! ON TOP OF THAT!! They charge me three times for basically the same thing: New Patient ($300), services provided in urgent care ($90), services provided in an office ($60)! This is such a scam! Do not go! If you have a PCP, just wait until Monday to see them! I wish I would have done that! And the only thing they did was a strap throat test, which was $40 (reasonable)! But to add on made up extra fee is STEALING!

They took us in very quick. Took very good care of me. Both my son and I have been there and received excellent care. When my son visited there she sent him to hospital and then called him the next day to check up on him. Above and beyond care in my son case. Would highly recommend.

I love the Doctors and staff. Very friendly and understanding. Never a long wait time.

They are always very quick here and do a great job- got us in and out quickly and we were well taken care of. Thank you for providing great care!

Went to AFC on Sunday before Memorial Day because I had stepped on a mandevilla thorn branch early am by 1:00pm my toe was bright red, swollen & turning black & blue all the way down my toe & foot. I could barely touch it and could see 2 spots were I had removed them but the thorn broke off. I arrived and taken back quickly but then waited over an hour to see a Dr. ; a Dr never arrived but a NP did and was no help. She stated she could not feel anything and didn’t know if she could remove them without cutting it, and she was not going to do that. Well I couldn’t feel either but could definitely see them that was the purpose of coming there not to mention how quickly it had swollen & turned red as well as black & blue down my toe. After numbing it she did a little scraping and that was it . It was more painful to get the 2 shots & to have nothing done. I wish I would have never gone if I knew there was not a dr on hand.I have been here many times and been extremely pleased…, this time was definitely not one. I will definitely check before going next time. As I clearly see she was not very experienced & I still can clearly see the broken thorn stuck in my toe.

AFC on Barker Cypress has the nicest staff, usually little wait time, and takes care of nearly everything. They are the first place I turn to when I have something immediate to take care of

I was in and out within 30 minutes! I felt the nurse and doctor were very thorough and friendly. I went in for a severe sinus infection this morning and feel much better this evening.

I always have a great experience here and usually in and out rather quickly. They also follow up with me the next day to see if I have any follow up questions, which is more than I can say for my primary care doc!

My son is prone to ear infections and I have visited this location four separate times. The staff has always been kind, and helpful. I have never personally experienced a long wait time. They are really quick and efficient.

The visit was good. However after the visit I received a bill that charged me the full amount instead of the usual discounted amount as an in network provider. The reason is that AFC coded my sick patient visit as Facility Charge, hence my insurance company does not have a contracted discount for that code. Maybe it is their way to squeeze more money out of their patients.I reached out to their billing department multiple times asking them to correct this mistake but got nowhere. Very frustrating.

Quick and easy to get a convenient appointment. Seen right away. Staff is friendly, thorough, and caring. Convenient to my home away from home. Explanations I could appreciate and understand.

I had a great experience at the urgent care. The staff was attentive, efficient, and compassionate. I felt well taken care of and would highly recommend this facility to anyone in need of urgent medical attention.

Excellent service, very good, very fast. The entire staff is very friendly, from the person who receives you to the doctor who treats you. And all very quickly!!Congratulations!!!

I have been here 3 times for myself and family members and every time has been pleasant and they are so sweet. Everyone shows that they care and that means alot. Definitely recommend any time you need to be in and out.

We’ve used this AFC location several times and they are always fast and provide quality care. I recommend if you find yourself needing medical care after hours.

Arrived at facility as a walk-in, stated at window I needed to see a doctor regarding my health. Filled out paperwork as a new patient etc and within minutes of my arrival I was called, taken to a room and about 5-8 mins later the doctor comes in and the rest is history. AFCs Urgent Care is a viable option vs ER in terms of cost if you arrive before posted closing hours. If youre not able to see your PCP on short-notice AFC Urgent Care. Make sure youre in-network to mitigate additional costs and based on the severity of your visit you may br in and out within an hour. While this may not be your experience it is mine this time.

I was very satisfied with the staff and providers there. They were very attentive and didnt have to wait so long.

I love this place. I go myself and bring my kids. They are always friendly, fast, and helpful. I never feel rushed or ignored.

Excellent service every time!!! Very happy they care about their patients and are great with children. Affordable healthcare too.

Very professional staff, great experience all around. Have visited this location twice and have been in and out in less than an hour both times. Highly recommend.

Walked in on a Thursday mid day with a cut wrapped on paper towel and blood was becoming visible. There was people and kids in the waiting area. They took me right to the back and I was in n out that office in 30 minutes. Starting from the front office, nurse and doctor the experience was very quick and smooth. I was scared due to being my first time getting hurt very bad but they all made me feel so relaxed and assured me that I was ok. I 100% recommend this urgent care.

I came in for a sick visit. It was very quick, and the staff were friendly. I definitely recommend it.

This is my second time coming here and highly recommend this place over Next Level. Staff is friendly and knowledgeable. I actually leave here with a solution to my issue.

Everyone we encountered was so kind and helpful. I was able to make an appointment online for 30 minutes after I clicked submit. When we got there, both ladies at the front desk greeted us and were very pleasant to speak to. The nurse who took our vitals and the doctor who came in shortly after were both efficient, kind and thorough. We spent no more than 40 minutes in the office from start to finish. (We had to get both of our kids tested for flu, so we expected to have to wait just a little.) The office was also very clean! Hopefully we don’t need to go back to an urgent care anytime soon, but if so, we’d definitely go back there!

We are very happy with the service from AFC Urgent care as your response to emergency service is wonderful in comparison with regular pediatric unit. Finding out the issue and providing necessary treatment with quick decision is missing in other pediatric units.

Got in quickly and easily, the staff and the Dr. were extremely nice and very informative. Even though I felt sick they made the experience great!

Outstanding service! Beautiful, clean lobby and rooms. Super kind staff! Love this place.

3/20/24- I came in for Workman’s Comp injury (left hamstring)Worst experience - I had a complete packet of paper work which included a drug test. I completed paperwork in Spanish and had to figure it out. My vitals were taken once taken to the back. Those on shift were scrambling around like chickens with their heads cut off. I had to bring up the drug test because I had to use the bathroom-they were talking among themselves if there was form 😡. After completing the test- I was told to leave the specimen on the counter. The cup was not covered or labeled. My pain questionnaire- I selected mid number for my level of pain w/compression sleeve. I was urged to increase the number or I may be sent back to work🙄2nd red flag.My follow up visit on 3/27/24 was supposed to be to determine if a MRI is needed- which was not done. My leg was not examined at all on neither visits- Mind you I don’t get paid from my 2nd job to be off so this visit was a waist of my time and a lost of pay of $27/hour and am considering not going back on another wasted visit‼️ and to just pay out of pocket for a better health maintenance and care. I dont recommend this place unless you’re desperate or have no choice due to your employer cutting costs. Water spots on the ceiling in the x-ray room. Unprofessional staff and front desk receptionist who is not a people person‼️While waiting for my discharge paper work- I heard laughter and stepped out of the room and the lady was on her phone laughing at whatever was in her phone while my paperwork was sitting on the computer. I don’t like my time wasted- I had to report to my 2nd job‼️Unprofessional Environment‼️

I have always found this clinic am alternative to my doctor. It always seems I need them on a weekend. Great place to come to.

Everyone was so kind. Katherine was very attentive to my daughter. The ladies at the front desk were kind and helpful. Payzlee says thank you!

I felt extremely rushed by the MA and he was quick to just look at my daughter and within 3 seconds said, “oh, it’s prob allergies”.Then he asked me if I wanted to get her tested, well of course I do, that’s why I’m here!! The MA proceeds to walk out and comes back with a swab already pointing at my daughter and then proceeds to say “open your mouth” in a rude way. I didn’t like the way we were treated by this particular MA, so because of that, we will never return.

Great care, for stitching and stitching removal. Our family has endured two stitching purpose and we are are appreciative of the care received here in both circumstances. Thank you

I have been coming here for the last four years. The service is amazing. The staff and doctors are caring and healing.

Excellent care! Staff is so kind and got me in and out super fast. Would recommend

Illiterate front staff. I called and asked about the capabilities of the provider being able to drain a cyst and was told it’s a HIPAA violation to discuss what could happen. IM SIMPLY ASKING IF THE PROVIDER CAN DO IT OR NOT. I’m not asking what will be done for me. Reeducate your front staff on when and how HIPAA is violated and to not just say “it’s a HIPAA violation” to get me off the phone. Memorial Hermann Urgent Care is the way to go.

Needed some quick pain relief to address some muscle spasms. AFC team was quick to get me in and out addressing my needs. Highly recommended.

They are all amazing thank you so much for taking great care of us

Only 4 stars because I checked in through Solv and couldn’t understand why I was waiting so long. Finally called and asked why it was taking so long and was advised that I wasn’t checked in and that I was supposed to come inside. Other than that, staff was great from the desk to the back with interactions with medical assistants and doctor. I love the Cypress location. Traveled 40 minutes when I had one 5 minutes from my home.

Staff and the doctor were very helpful and efficient. They answered all my questions and listened to my concerns. All machines were working and they had medicine available. The facility was clean and well managed.

Front desk people are nice ! Highly disappointed in the fact that I was sent to a room with just a cot like I’m in jail or something no sheets or not even the paper over the bed and it’s freezing in there .. Katherine tone and delivery to employees is nasty , someone said that’s her “personality” which means they’ve unfortunately had to accept it … I have been throwing up and barely eating in a week I didn’t even get an iv for fluids just 2 pills and told to drink Gatorade .. I could’ve googled that .. and as I’m typing I’m still in great pain. I hear the one on greenhouse rd is better but Katherine needs to check that attitude .ultimately wasted 2 hrs of my time

Easy to scheduleParking right on frontWait time is very shortFront desk personnel is super nice ESPECIALLY JB( I hope I got the name right)I have to say that he was the highlight of our visit, so attentive and kind, he was very accommodating with my children and family, he was so nice to my very nervous 6 years old when doing X-Rays. He checked on us making sure we were ok, absolutely exceptional!The doctor was quick, some may think he was rushing, I felt like he was to the point which it worked for me , I had a very busy toddler with me and so I appreciated him working fast. The nurse was serious also to the point, I thought maybe she was very busy and that was why until she came to discharge us, my (very talkative 6years old) kept asking stuff , she was nervous about how she was going to wrap her fingers and the nurse got after her telling her to be quiet in a pretty rude manner while I was already telling her to let the nurse work, it took me off guard so I also told my child to be quiet but the more I think about it the more I feel like that was wrong, you can not be rude and get after someone else’s child especially when you’re the one that is supposed to help them, maybe is her personality but in the medical field bedside manner are a must. Anyway, I didn’t say anything about it and still said thank you because of JB, if I ever need to go to an urgent care is very likely I’ll go there because of him. This review isn’t to talk down on anyone, the visit was very quick but I had to be honest.

Best urgent care we have been to! Great staff and great doctor

This urgent care was the best from front desk registration/check in, the medical assistant and the physician. Came in for my daughter and they were quick and efficient, all very friendly. The MA was so good with my daughter, making her feel safe and comfortable while running the nasal and throat swabs on her. I’d drive from Katy to visit this urgent care for any of our needs.

My family and I have been going to this urgent care facility for years, both adults and children, and we have always had a good experience.

I love the service that I receive when I come. Very knowledgeable, and concerned about my health. Thank you to the team for all you do!

The staff was very courteous and professional. The check in process was very smooth. I was cared for in a very prompt manner and was very satisfied with my visit!

Came to this urgent care thinking my ribs were broken. The physician poked it and and looked in my throat and told me I had bronchitis and sent me on my way without doing an xray… I went to a different urgent care where they preformed an xray and they told me i definitely have some cracked/broken ribs… -10/10 do not go here

AFC office and employees were professional, efficient and friendly. If we ever need urgent care again, we will be going back.

Front desk staff is the rudest I have ever seen at an urgent care. People come here because they are sick. Making them wait for over 2 hours (which we waited 2.5 hrs to get seen), and then being rude and obnoxious when someone would ask how much longer it would take, is absolutely unacceptable. Never coming back here again

Very easy to schedule online and was able to see a physician promptly. My go to Urgent Care center.

I have never had a bad experience at this location. From the front staff to the medical staff, everyone is very professional. I had the pleasure to be seen by the director recently for my nose bleed and was very impressed by her bed side manor. I have been to this location as well as my family members, and I can’t not recommend them enough. Clean, fast, thorough, kind and caring.

My trip to Urgent Care today was great. I have a bruised foot and the front desk staff were friendly and helpful.The nurse called me back to collect my vital signs information within minutes.I went to a room and the doctor came in shortly to check out my foot and do an X-ray.Everything went well today and the prior times I have been to this facility.

Short wait. Staff, very friendly. The doctor was very knowledgeable and easy to talk to. Very clean office. I will be going back.

Very friendly staff. Although I walked-in with no prior appointment, my medical check-up got done very quickly.

Yes the physicians assistant was very nice and helpful.Great bedside manner!!She has taken care of me before and is very thorough and explains everything to you!!

Quick service, they were able to see us and prescribe what was needed for my son’s ear before our pharmacy closed. Thank you!

Always amazing care and experience for my entire family. We don’t go anywhere else. Thank you AFC!

PA was extremely friendly. Listened to my exact problems. Even offered me a much quicker solution with an injection so I could start feeling better quicker before I was able to pick up my meds. Amazing service and I will be back. And best of all few hours later I was feeling much better. And 12 hours later my pain is almost gone and I can finally sleep and breathe. Thank you very much team for listening to me and providing me a quick solution.

It took 3 phone calls to get ahold of someone. The person who did answer the phone hung up on me mid-sentence. I had to go to another urgent care facility, and they were shocked at the state my injury was in and the fact that AFC did not treat it accurately. I do not know why they have 5 stars, but that needs to get corrected immediately.

I appreciated the kindness of the staff I interacted with and how they took my current situation and health history into consideration for treatment. 🙂

They were very helpful in my time of discomfort. I went in, and was seen within 10 minutes of arriving and filling out information. I would certainly use their services again.

The doctor who did my stitches was so patient and kind. She took time to make sure I was comfortable and talked me through the process.When I went to have them checked to see if they were ready to be removed, the doctor working that shift was the total opposite. He barely said hi and mumbled his name. He didnt talk to us or anything. He took the stitches out and we asked him about after care. He just said like this and put a bandaid on it with antibiotic ointment seeping out the sides. The cut opened back up and I basically had to start over due to it not being ready to have the stitches removed. He had AWFUL people skills and clearly did not want to be there.

I love that I have AFC close by. It is sometimes difficult to get into my primary doctor when I get sick. AFC always accepts me with appointment or walk- in. The doctors there know their stuff. They are also very personable. Not one negative as far as I’m concerned.😊

This place was amazing quick and easy helpful and very very good Best urgent care I ever been to thank u AFC

Very professional and thorough! Was in and out in under an hour. Will visit again if necessary.

Very friendly, prompt, clean and professional service! Highly recommend this urgent care!

Doctor Ashley was sympathetic and attentive to my questions and concerns about my illness. The entire staff was very friendly. Even though they were busy, I was on my way quickly. I was satisfied with the treatment regimen.

My experience because of the nature of my visit unfortunately, I felt rushed. I felt that the doctor was irritated with me because I was asking about my rib and getting it x-rayed at first I didn’t want to and then because I work with autistic children who go into behaviors, resembling, fighting for their life and me being sore and having hesitation with taking deep breaths, let alone lifting anything or trying to block a child from hitting me with chairs, etc. etc. but their fist are kicking me and my rib area because it happens She seem very irritated. When before leaving I said, can I go ahead and get that because if I refuse to restrain a child or I tell my boss was happening ahead of time, if I have proof that I did come in to get that, checked out whether it was a broken rib or bruised rib they would understand why I was refraining from that type of activity and possibly give me a child without those behaviors, but the doctor seemed extremely irritated. I heard her speaking loudly when she was stating that she’s decided she wants to have an x-ray in a very frustrated tone and then I heard her aloud outside my door. She walked past my room with the door closed, stating OK Miss Williams has decided to get an x-ray. I can’t convey the tone via this text, but it made me feel a bit embarrassed, like I was doing something wrong or unneeded and she kept saying well nothings going to change if it’s broken or if it’s bruised, we can’t do anything about that. I’ve never encountered that doctor before, and I would not care to ever encounter her again , not only that because of the nature of the test that I requested which was for a feminine issue due to a change in soap and medication I requested due to some thing again out of my hands that was done to me. She looked at me as though I was dirty, and I will never forget that feeling , I’m not sure if she had a bad day, but it only takes one encounter with an individual to read their spirit, their energy, and just whether or not they have respect for the patients that they deal with. I would rather drive over an hour to the a CF or AFC located on 1463 then to ever Greece the doors of that particular facility because of a chance of running into that doctor, I felt degraded I felt disrespected I felt as though I was an alienation and not a patient in need even with the x-ray. I was not offered any lead vest or anything I was told that it was so my newt the amount of radiation that I did not need it having COPD, and as many x-rays as I’ve had throughout my life of my lungs, CAT scans, full body etc. I was told I should worry more about the ones that are given at the airport by the tech who I’m concerned was not even a tech I digress there’s a lot more I could say, and I kept a smile on my face, and I kept my tone and my words very pleasant but it was not a good visit then I was not given any paperwork when leaving. I was told no everything will be X emailed to you as it to her and me out the door this by far was the worst visit I’ve ever had I understand the staff has changed but people will have these issues to go forward. She also asked me if I had a PCP that could administer the medication I asked for and I explain to her I was new here but with this visit it makes me want to move back where I moved from I was embarrassed and didn’t feel the need to care was taken with me at that time. HORRIBLE HORRIBLE! I gave two stars because I did get my medication‘s even though she instead of writing a script for one, wrote the name of a name, brand medication down and did not tell me that I would have to pay out-of-pocket for it instead of my insurance covering it, which maybe my insurance is the reason that the doctor was so dismissive anyway , it was not a good visit and took away from all the pleasant visit I’ve had in the past just one person

This is our go to urgent care . They are always so nice and great oh no matter what we come in with . Again from the gentleman at check in , the sweet nurse to informative doctor I could not ask for more . Great as usual

Great experience, fast treatment, very nice professional medical staff

I love the check in process and overall the wait time is minimal. The doctors and nurses are friendly and there to really help you feel better quick.

Today was my first time visiting AFC Urgent Care, hands down it is the best care I have received at any other clinic from Mississippi to Texas. All of the staff is so nice, I definitely received genuine care today. Thanks a lot ladies!!!

Fast, friendly and experienced staff. I was able to get in and out for a severe cold episode and my prescription were electronically sent over to my preferred pharmacy. Great experience!!

The doctors are very nice and they treat me very well..there is hardly any wait time to get in if you make an appointment..I had a good experience overall..I highly recommend it.

Please refrain from using this location for any medical care. I have never experienced any medical treatment in this manner. You have your front desk personnel complete registration, do vital and do your xray exam. You can see how wrong this turned out. I get misdiagnosed and provided no extra treatment or guidance. The practitioner had no integrity and showed no empathy. I don’t see how she can practice in the medical field is not the place very dangerous.

They absolutely ignore their online booking times, and they will consider you as a walk-in, even though you reserve your time. I was told I have to wait 40-50 minutes to be seen. The receptionists behavior was really unpleasant, and she couldnt answer any of my questions with professional manners.

Took my 11 year old for a check up on a possible concussion. Made an appointment and the staff was super.pleasant and inviting. The attending PA was detailed in her check up and provided great follow up information. They are great with children .

Got in quickly, and the doctor was honest that they probably couldnt run the necessary tests and recommended the ER. She didnt even charge me. Very grateful for her honest assessment. Saved me lots of time and stress. 10/10 would recommend if you want fast, professional service

I highly recommend this location. After being sick for a month with a variety of conditions that ebbed and flowed, I developed a cough that was relentless and could barely function. The staff here performed many services to make sure I didn’t have pneumonia, covid, flu, etc and ultimately diagnosed me with bronchitis. They treated my cough with a respirator in office which helped me sleep that night and they followed up a few days later to see how I was doing with the prescriptions they gave me. I’m feeling much better now and attribute a speedier recovery to their care and attention.

It’s the weekend, I called the pharmacy they said they didn’t receive the medicine, I called AFC they confirmed they sent the prescription, I went to the pharmacy and there’s no prescription! They should take “sending prescription” more seriously!

The Cypress AFC Urgent Care is OUTSTANDING! The staff is very friendly, the wait time is short, and the office is very clean. The P.A. (Katherine D.) is the best!! She is very kind and compassionate, and she knows exactly what to do to get you feeling better ASAP. I HIGHLY RECOMMEND this urgent care.

Very kind professionals that make you feel welcome.

The staff were friendly and we had a quick check in and was seen by a provider promptly. The provider took time to answer our questions and offered recommendations for after care. Thank you for the kind service and great care!

I am so happy to have switched to this clinic over one I usually go to. Each visit has been extremely fast. Staff was super courteous.

The medical assistant told me it was going to be 30 minutes to an hour. So I waited, she came back an hour and 15 minutes later. When I asked how much longer; she says it’s an estimate I have patients that have been here waiting for 2 hours to be seen. Yes, my appointment was at 12:30pm and it’s now passed 2:30 I am that patient. Then she said it’s gonna be another two hours.

Prompt and thorough. I scheduled an appointment and was seen on time. The doctor and staff were clear and helpful with quick diagnosis and treatment.

My experience with AFC has improved a lot compared to what we went through a couple of years ago. Went to AFC a couple of times for various reasons. Their customer service is excellent with friendly staff. Make sure we are taken care of and response is quick. Thank you guys!

Wonderful nurse and Dr at this location - quick and easy check in system online for speedy appointment and diagnosis.

Brought my son here after a football injury. They got him back quickly, worked quickly and got him comfortable. Turned out he broke his fibula. They treated him with great care and ease. Definitely recommend if urgent care is needed !

Scheduled online and was seen at my scheduled time. Received X-rays promptly and results within 15 minutes. Staff was very friendly and took time to answer our questions before we left. Overall time was very short.

This was my second visit to AFC and both visits were pleasant ones. Both providers that attended to me were super nice and eager to help me feel better. Prior to AFC I would go to an UC facility that was associated with the hospital organization that I work for and received mediocre to poor care. I was told about AFC after visiting a second UC facility that wasn’t in my healthcare network. I will continue to go to AFC!! The care is phenomenal and the wait time is minimal.

J B💜💜💜 was amazing made me feel very comfortable and welcome 😁 everyone at this facility is very nice and friendly very speedy service doctors are always timely 😁 any time I have a emergency or a quick service health need I come here 👌💙💙💙💙💙💙🌹🌹🌹🌹 I wish all urgent care centers were as amazing as this one

AFC was super busy today, but they still got me to the back quickly and allowed me to be seen even though there were no rooms available. I was in a curtained area with a comfortable bed right next to the nurse desk in case I had any questions. The nurse and doctor visited promptly, asking often if I needed or wanted anything. I was treated with respect, and had a strong feeling that the nurses and doctors cared about me. The fact that they open at 8am is wonderful as well. I had a very good experience.

AFC Urgent Care is great!!! You dont wait long to be taken in, theyre very caring, friendly and also very efficient.

Staff were great, friendly and professional!.. made me feel welcomed even though i was feeling horrible (sick). My nurse Sulema was also great, nice, attentive, she was just amazing. Thank you all for the great experience.

It is so easy. I was in with the doctor within minutes- got my diagnosis and was back home. Friendly staff.

I was seen really quick at this urgent care. Staff was super friendly, got me registered and to the back right away! The doctor was so nice, and so pretty! She lightened up the room with me feeling so sick. Overall great visit!

I am so grateful for all the help and care we have received from the staff of this place. It is the fastest we have been able to see a doctor and receive adequate and quality health assistance. I would definitely recommend it for adults and kids!!!

Awesome service. The receptionist was very kind. The nurse was attentive and friendly while the doctor was so gentle with amazing bedside manners toward my sick 2 year old. I was taken by surprise of the amount of care and attention. The facility is very clean too. Would recommend to anyone needing non-life threatening service but cant wait for their personal PCP.

I am Registered Nurse this UCC is a total Complete waste of time and money. It’s a complete disservice to the patient, I could have diagnosed and treated myself after waiting 1.5hrs to be seen. Just to have OTC treatment recommended

I brought my baby to this office today and I was 100% satisfied. My baby is almost 11 months and I brought him in for wheezing and coughing. All of the front desk staff were extremely nice and wanted to make sure that I was comfortable. The nurses and assistants were very caring and attentive. The doctor was beyond amazing!! I suggested that he should be a pediatrician because he was so relaxed and interacted so well with my baby. I recommend this clinic to all moms.

I am very impressed with the service I have received there. They are very professional and very nice to deal with.

I’ve been to this clinic at least 6 times. The people are wonderful, efficient, and friendly. They do good work. They are convenient for me but I’d go to them even if they were further away

I was a great experience. I was received and got to see the Dr pretty quick in less than 1hr. Keep up the good work.

I had the BEST provider today, NP Judith Okumu. She was VERY through and gave me meds and Wetaother resources no other care provider has. I prefer coming to this location to get quick and accurate diagnosis and care. Sometimes I like coming her more than my primary since appointments arent necessary and theyre open late and weekends as well.

Oh my god, this place is A M A Z I N G, and I say that with my true heart. We are lucky to have such great and wonderful people working at AFC Urgent Care! I recommend this place more than the entire MILKY WAY! I came here with my Dad because he had pain in his stomach and in like a few minutes, we were done and he got better! I recommend this place more than the star population so go to this place if you have any hassle with your body!

I didn’t have to wait long, great customer service at reception and by the nurse. Eunice was very polite and very warm hearted as well as Ms Monica who very was thorough with the exam, mild mannered and helpful with advice. Great staff …. I felt very comfortable and well taken care of.

AFC was wonderful. I was having difficulty breathing and was sure I was suffering from bronchitis. I made my appointment at 5 AM and was able to get in by 8:20. They got me in right away when I arrived and confirmed that I had bronchitis and gave me a breathing treatment. By the afternoon my breathing was much better. They were very efficient, nice and thorough. Would highly recommend.

It was my first time visiting this urgent care after being seen at another one a week prior. I loved that they took the time to listen to my concerns and addressed all my questions.

Super quick and easy! The staff is very friendly and knowledgeable

NP Dani has good bedside manners. She wasnt quick to dismiss my questions but willing to have a discussion to make sure the route were taking is a safe one. I will certainly come back again should I need medical assistance.

I went in 22 weeks pregnant due to a sinus congestion. I was in and out in less than 1 hr, I’ve had previous experiences where ERs take up to 4 hours, so I was very amazed and glad they were able to help me out in a timely manner. They accept different types of medical insurances, I was able to use Medicaid to cover my visit. Will definitely recommend to anyone who needs medical attention due to their efficiency.

This facility provided excellent service. Their compassion for their patients is commendable. I especially loved the check-in call following the appointment.

My husband was the patient. Service was incredible. The provider, Lauren, was so thoughtful, professional and courteous. She took time to ask all the important questions and went out of her way to make sure we had all our bases covered. We were very impressed with the service and definitely will use this urgent care in the future, even though it’s 30- minutes from our home. We would also like to give accolades to the nice lady that did the testing for Covid, strep and flu. Without a doubt, highly recommend!

Take good care of patients but whoever submits the prescriptions consistently sends to wrong pharmacy. Creates for a difficult patient at the worst time.

Doctors and staff are always welcoming.. And Doctors are always on point... The only complaint, which is a big one, the rooms can be cleaned better since it is a clinic... Rooms or waiting area are not mopped... always hair on floor . Have came twice and same issue... I wiped down the bed with 3 anti bacteria wipes and wipes were brown...told the staff and he said they are just busy and not wiping as they should... what??? Please do better on the cleaning... next time Im going to have to leave

Was able to easily schedule a same-day appointment online & complete the paperwork before arriving. Upon arrival, we were greeted promptly & payment was taken.We didn’t have to wait long at all before we were taken back for triage and placed in a room. Dr arrived in room shortly after & provided thorough assessment of my son based on his symptoms. He was able to provide an easy explanation & medication directions for us & send the prescription over to the pharmacy.Our total time in the building was no more than 30 minutes. I was absolutely impressed. I know wait times can vary based on the patient volume at the time, but being that we made an appointment last minute, I am very happy with our experience.

This is literally our go-to clinic in the Cypress area. They are fast, efficient, professional and knowledgeable. I will usually opt to go see them over our pediatrician as I can always get same-day (most times same-hour) appointments and with three kids that works best for our family. They have professional technology and testing and get out results fast. They get our family back on our feet fast. I highly recommend this urgent care/clinic. They are a hidden gem in the cypress area.Also great with children and children that may get anxious.

Excellent clinic...faster with very little waiting..compassionate staff/nurses. We will go back again !

Went in with a hurt knee they saw me right away. X-rayed gave me a shot and I was good to go.

Stopped in w/o an appointment for an illness. Checked in, called back, Dr. Katherine attended with nurse. Diagnosed, Rx ordered and out of there w/n 20 minutes. My favorite Urgent Care Center.

AFC was attentive and polite. In the mist of feeling bad they were able to see me promptly and diagnose me. Great service will recommend.

It was a great experience. I was in and out in about 20 minutes.

There was no wait time . Great service.

Was in and out relatively quick. The doctors listened to all of symptoms despite over talking and were comforting during their assessment.

Fantastic! Quick and great service! The provider was so caring and did a great job suturing up my husbands ear 🤦🏼‍♀️ Thank you to the staff and team who took care of him even as he came in close to closing time. Truly a caring team! Hopefully we won’t need to come back, but if we do, we’ve found a great urgent care!

Always friendly, professional, and excellent and providing problem-solving help.

Great,rapid care, I got an x-ray done and pneumonia diagnosed in no time cause of shortness of breath, very thorough. Lovely team of people. Glad I went there instead of the ER. No wait either. Thanks everyone at AFC.

Did not wait a long time to go to an exam room. Nurse was very, very kind and I did not feel rushed. Doctor was also very kind and spoke to me very pleasantly listed to my symptoms just a very pleasant visit. Also the receptionist was very kind.

Everytime I have come here, Service has always been quick and staff is friendly for the most part. The times I have gone in was usually after getting off work, so I truly appreciated the quick service. I understand that some people prefer long visits but I usually have some idea about what is needed for treatment, so I like to direct, quick service. Will definitely continue to return for all my families urgent care needs.

I appreciate American Family Urgent Care for seeing me so quickly & enabling me to get the required medication for a speedy recovery. The staff was very friendly efficient. The doctor that treated me was very knowledgeable & caring. This experience far exceeds my experience with my current health care provider whine I call yesterday afternoon, refused to see me unless I first set up a virtual appointment sometime late next week!.

I went in with my 6 year old daughter who has special needs. The wait time was minimum and the nurse practitioner that saw us was amazing. It took us less than 20 minutes. It was great

Visited AFC urgent care today for an allergic reaction. Great staff and very friendly staff. My front desk experience was really quick and no forms. I gave the necessary info. right at the window. Front desk agent took care of everything. The nurse and doctor who treated me Perfect 10. I was in and out with prescriptions sent to the pharmacy in good time. Everyone was so pleasant and kind. Also, my visit was not rushed. Appropriate attention and time was given. THANK YOU!!!

The staff/nursing were kind, knowledgeable and very helpful. We were in and out of there quickly with the information and medication that we needed for a quick recovery!

The DR. I seen was great, the staff is nice and friendly but I would not recommend this place, they billed my insurance wrong, it has been half a year and still not straightened out. I tried to call the company they have handling billing and they are useless. I was told I needed a referral and after a month of being told we will e mail it, I still have not got anything from them. Save yourself the headache.*edit* I was there over 6 months ago, I gave them all my insurance info to make copies of, they still dont have the correct info and is get calls & texts demanding money, meanwhile my insurance says they have NEVER been presented a bill or they would have paid it. Please avoid this place.

Have been to this location a few times with my children and they have been nothing but professional and super friendly. The front office staff has been polite, friendly and extremely helpful. The doctors and nurses we have seen have also been wonderful and informative. We wouldnt go to any other location..this place is great.

I went to Urgent Care today because I fell and scraped the skin off of my left forearm. The PA was very patient with me. She was very professional and cleaned the wound then put glue on the wound since I needed to take a shower when I got home. I would recommend this location to any one needing an emergency room. If I were to need an Urgent Care I would go back to this location.

I didn’t have to wait but maybe 5 mins. Doc was thorough & clear in his explanations. Staff was very friendly & efficient. I was in & out in about 30 or less!

Tested positive for covid , they were able to get us in quickly. The doctor asked many questions and explained everything to us clearly. They gave us a steroid shot and meds. This made wonders the next. Felt 90% better. The price was very reasonable. First time here, and I definitely will return. Great customer service,

The Doctors and staff are very attentive. They are patient and knowledgeable. I was able to be seen almost immediately. Very clean.. I would highly recommend going there.

Walked in. In and out in few minutes. Everyone was nice.

My kid felt sick and needed an appointment to rule out anything serious. I was able to get into the clinic very quickly, we only waited about 10 minutes to get called back even though there was some new patient paperwork. Once back there, they quickly got my kids vitals and work up, decided to swab for covid, flu, and strep. The NP came back to let us know it was all good, and we we got our school note. In and out of the place in about 45 minutes total including waiting on test results. By far one of the easiest urgent care trips weve ever had, and it was just a bonus everything was very clean and everyone was so friendly.Id be happy to use this place again if we need it!

By far the best experience I have had at a medical facility

I had a great experience at AFC Urgent Care. All the staff was very pleasant and I was seen promptly. Ashley, the Nurse Practitioner, did a great job of explaining her findings and my course of treatment. My discharge materials were very explanatory too. I live near the clinic and it’s nice to know I have this resource so close by for future needs.

We were greeted with smiling helpful faces and that carried all the way through to walking out the door. The staff is absolutely amazing and fast less than 25 minutes fast. I will definitely be recommending this facility to anyone that will listen.

OMG, they are so lovely. All of the staff they’re quick and easy, and they show pride and take care of the customers so pleasant I’ve never been to an emergency room this great,OMG they are so nice all of the staff they’re quick and easy and they show pride and take care of the customers so pleasant I’ve never been to an emergency room this great especially this nice I would recommend going here for your children anytime especially this nice I would recommend going here for your children anytime.

I primarily use this location for COVID testing. The staff are always very nice, courteous and friendly. Their turn around time for test results is always within the 24-48 hour period, closer to the 24. And it’s super convenient that you stay in your vehicle and staff comes out to you for the swab. A shout out to the office staff who are always friendly when I call as well.

1-25-24 - second visit in a year; walked in, minimal wait, staff members who checked vitals/did testing/diagnosed very patient and genuinely seemed concerned for my well-being. thank you!

I love this place. I’ve gone here a few times and the service is great. I am in and out in less than an hour. The doctor and nurses are very nice and professional. Every time I’ve gone with my kids or for myself we always feel better after we leave. I no longer go to Texas Childrens across the street since their service is terrible.

Since I started going to this urgent care location it’s always has been fast and reliable, that’s why I keep going back.

Great experience taking care of my back pain issue. Quick, efficient process from online check in to almost immediate walking in to see nurse and PA. All of the AFC staff were very friendly and courteous. Thank you!

Took my son early this morning. We didnt have to wait too long for him to get seen. The Dr was really nice and caring.

This was absolutely the best URGENT CARE I have ever been. So nice and listened to me and helped me with my issue. Thank y’all so much for taking care of me beyond my expectations. This is my new URGENT CARE. I will 100% use you again but I hope not too soon. LOL 😂

I had a deep cut on my finger and had to get stitches, Dr. Kelsee (spell check) was kind and friendly thought out the entire process. She made me feel as comfortable as possible , even cracking jokes.Overall It was a Good Visit!!

I went the the urgent care facility on Thursday for a suspected torn calf muscle due to playing basketball with my kids. The NP referred me to get an MRI. I was able to get a MRI scheduled Thursday and the results were provided back to AFC on Friday morning. I’ve been in a ton of pain and it’s been almost a week and I have called multiple times to get the results of the MRI but have yet to receive any feedback from the urgent care center. Thankfully I was able to get a copy of the report and provided it to my PCP..

I was very pleased with the appointment scheduling online was easy and had availability at the last moment! The staff was top notch professional nice friendly and very helpful! The doctor was absolutely incredible understood what was wrong and and my condition and took care of me right away! I recommend this place over all others I have ever been at or heard about! I will always choose this place anytime I can’t see my regular doctor or an emergency! They are #1 in my book!

My son was seen quickly. All staff was very friendly! Xray tech was great! Doctor was caring and informative. My son doesnt like going to doctor but this doctors bedside manner helped put my son at ease.If we ever need urgent care again we would definitely go here!

Have gone to this location for various reasons, most recently an upper respiratory infection. Checking in was flawless, and the waits each time were not bad. They actually took my husband and I in for the same problem, took info, swabbed us and came back with results in 15-20 minutes. We got our scripts and we’re on the way to the pharmacy. I’ll go there when I need to.

My visit unfortunately was absolutely terrible. I went in with terrible ankle pain and swelling from a fall. It started out with the staff being very nice. They did an X-ray however when the results came out they said that I didn’t have a fracture (okay that’s fine ) but that there was no soft tissue damage. Once I questioned how it was even possible (because it’s impossible to see tissue on an X-ray) her attitude changed completely. She got very defensive and said that it was there for a reason. But couldn’t explain and started to interrupt me.The doctor did not even glance at my ankle/touch my ankle. She only mentioned that I had surgery on my other foot which was completely irrelevant. She didn’t know what to say after I told her that nothing was working (Ice, heat, arnica, biofreeze) she then proceeded to tell me that “well people have different pain tolerances” I have been through so many injuries I am aware of that. I left with nothing but an ace wrap and prescription for ibuprofen.Looking at the paperwork they got the date of injury wrong, they didn’t ask even how bad my pain was and reported the pain scale being a 4/10 and described my pain as being dull. I physically cannot even bend my ankle.I went next door to the foot and ankle specialist and asked if what the urgent care did was right and the woman was surprised just like me and that how urgent care responded was wrong. The women next door was very kind and actually helpful - they suggested an actual brace/boot as well as crutches for a few days while it heals being that an Ace bandage would not help because it needs to be stabilized.I’m so disappointed. I had heard of this place from a family member who had a fantastic experience last time and safe to say I will never be going back. If I could leave a less than one star review I would

I went here today for an infection in my arm that I thought was from a spider bite. I do have an infection but it wasnt from a spider bite. Front office was very polite. I was called back in about 30 minutes. Only waited about 5 minutes for the doctor to come in. She was very professional, explained everything and prescribed 2 medications. I will definitely go back if I need to.

The entire team was very nice and efficient, and very attentiveHighly recommend

Great staff. Always in and out within an hour. Very clean facility

Slammed my finger in the car door, my finger would not stop bleeding and the pain was excruciating. To make a long story short I went to a nearby ER they did it x-ray nothing was broken and they wrapped my finger and sent me on my way that was around 7am. Now it’s 2 pm finger throbbing and still bleeding.I Googled near by urgent cares.Glad I chose their location, the facility is nice and clean, checkin process was quick, the staff were friendly and prompt. The NP Ashley absolutely amazing I ended up needing a few stitches and she provided me with excellent care.

The staff was very polite and nice. The service was extremely fast. We were in and out in 1 hr. That’s including waiting in the lobby, being seen by an amazing doctor, got an X-RAY which was also sent to another doctor offsite for second opinion. The doctor we saw was extremely helpful, addressed all my concerns, took his time examining and evaluating my sick kid. Definitely recommend this place than any other big hospital with their huge wait times.

Always a positive experience when visiting AFC. MUCH Shorter wait times than the ER, accepts a variety of insurance plans and accept walk-ins.

No waiting time , great service from Doctor and nurses.

Super fast and very friendly staff! Walked in without an appointment, was seen within 10 mins and was out the door with a prescription in 30 mins!

Very happy with the service!My 7 year old needed a COVID test and they were able it set me up an appointment right away. We did not wait long to be seen. But the best part was the nurse that saw us. She was so friendly and sweet to my son. He was nervous and she made the whole experience a pleasant one.

Very clean and quick!! Walked right in, filled out a short form and was immediately called back. Very professional and friendly!! Got my finger stitched up and I was on my way in less than 30 min!

Got appt in 30 minutes. Saw doctor after about 15. Very thorough. Got prescription and left. Great service and timing. Will definitely be back.

Good Staff. My recent visit last week was a great experience. My wife had back pain and she couldn’t sit, they took care of her with care and gave steroid to relief the pain. Doctors is pretty good at what she does and she is beautiful 😀. Front desk staff are really good at what they do and they made my daughter comfortable in the office. My charges were $125 with all medications, visit and test.

The location is so clean and the staff is amazing. Everyone is so nice and attentive! We are always seen right away and the dr we have seen is the best, informative and professional but still friendly to my family :) I will always go to them for anything! They have left a lasting positive impression on us!

Got me in and out in a reasonable time. And helped me get better while I was sick. Stacey and the team were very kind and compassionate. I am very pleased to have such a healthcare provider in our community

***DO NOT WALK IN*** For drive up COVID testing they have always been great, but unless you want to wait for 2 hours, schedule your appointment online. No indication of wait time, but when I look at their website it shows available appointments every few minutes, including less than 5 minutes from now. It has been that way every time I check since Ive been waiting. UPDATE- 90 minutes in the waiting room, now wasting away in triage. I shouldve scheduled online. UPDATE2- its a month later and Im back with my daughter. We made an appointment this time. Still had to wait for 45 minutes to go to the back. We got a room in the back and have been sitting here for more than an hour. Still havent been seen.

The staff is wonderful. Time wait has never been bad. They have an ex-ray which alleviates the emergency room.

Friendliest staffBeing a senior citizen, everyone was very accommodating

Everyone I talked to was professional and kind to me. Would recommend!

Super efficient, exceptionally clean, all staff were very professional, knowledgeable, and cared about our health and our family. Doctor was sympathetic about my symptoms even though I’m sure it’s the millionth flu case he’s seen lately, and took the time to try to strategize about relieving the symptoms. Will definitely come here again.

This place is AWESOME. Ive been here twice and each time everyone I encounter is very nice and things are done in a timely manner. Today Nina is who helped me & she was absolutely so sweet & made the process run smoothly. Things are running differently right now because of covid but even with that, I still wasnt there for even an hour. Again Nina was so nice & made the experience as enjoyable as having to go to an urgent care can be!

The staff is nothing short of AMAZING! They are always thorough and compassionate. I can’t say enough awesome things about AFC and their staff. Thank you for never making us wait, always treating us with compassion and making sure we receive the best treatment.